ICT Resources

SPSS FAQ : Common Problems in Installing SPSS

This page is a guideline to assist in the most common problems with installing SPSS on a Windows personal computer. In most cases, these workaround solutions will work, but if the circumstances dictate there is a continuous problem, the ICT Office, will try its best to advise individuals.

The ICT Office is not responsible for the maintenance of personal computers and cannot guide individuals on how to use their own personal computers.

1. Error 7002

When I try to launch SPSS for Windows I encounter the following error:

Error 7002 There appears to be a license for SPSS for Windows, but it is invalid. This command not executed. Specific symptom number: 26

SPSS has detected that your computer's system date and time has not been set correctly. You should correct the system date and time and try again. To do this, right click on the time displayed in the Notification Area at the bottom of the screen and select the Adjust Date/Time option. To make any changes to these settings you must be logged on to your computer as the Administrator. If the date is set wrong it would invalidate the licence for SPSS, correct the date and also check that the time set is correct to GMT London standard. Click on ok to finish and then try to launch SPSS again.

2. Error 101

I am attempting to license my SPSS application via entering the authorisation code in the SPSS License Authorisation Wizard. When I submit the license request, I encounter the following error:

Error 101
You have not been authorised to receive a license.
Please make sure the Authorisation Code is entered correctly.

SPSS has processed your license request and determined the submitted authorization code is not valid. Please make sure the authorization code is entered correctly and submit the request again. If you copied and pasted the authorization code from an email, make sure that there are no trailing spaces at the end of the authorization code. Please note that the authorization should not be entered with dashes.

If this fails, go into your SPSS folder e.g. (c:\Program Files\SPSS) find and remove the file LSERVRC reopen SPSS and re-enter the authorization code.

3. Error 1317 & 1320

I am attempting to install SPSS for Windows on a machine running Vista. During the installation, I encounter one of the following errors:

Error 1317
Cannot create directory.
C:\ProgramData\Application Data\SPSS

Error 1320
The specified path is too long.
C:\ProgramData\Applciation Data\SPSS
Remove the "Application Data" shortcut (junction) from the "C:\ProgramData" directory:

1. Click on your Start button, select Computer

2. Choose the "Organize" drop-down located in the upper left-hand corner and select "Folder and Search Options"

3. Choose the "View" tab, select the following options, and click OK:
Select/Check "Show hidden files and folders"
De-select/Uncheck "Hide protected operating system files"
Click OK.

4. Navigate to "C:\ProgramData"

5. Locate the "Application Data" shortcut

6. Click and drag the "Application Data" shortcut to another location. For example, your Desktop.

Note:  If unable to move Application Data shortcut, rename it e.g. AppData
and continue to step 7.

7. Install SPSS.

Note: From Step 6 - After complete install of SPSS, return the name for Application Data shortcut
to “Application Data” and do not continue with the rest of the solution.

8. When the installation is complete, move the "Application Data" shortcut to its original location.

9. Click on your Start button, select Computer

10. Choose the "Organize" drop-down located in the upper left-hand corner and select "Folder and Search Options"

11. Choose the "View" tab, select the following options, and click OK:

De-select/Uncheck "Show hidden files and folders"

Select/Check "Hide protected operating system files"

Click OK.

Close the Window

If you have issues restoring the settings that were in place prior to the resolution process, please perform the following steps:
1. Click on your Start button, select Computer

2. Choose the "Organize" drop-down located in the upper left-hand corner and select "Folder and Search Options"

3. Choose the "View" tab, select the following options, and click OK:

Select the 'Do not show hidden files and folders' option.

Select the 'Hide protected operating system files' option.

Select the Apply button.

Select the OK button.

Close Computer window.

Your original settings will now be restored.

4. Error 7003 Specific symptom number: 213

I am trying to start SPSS for Windows and I receive the following errors:
The current license does not permit this job to continue.
Followed by….

Error 7003
The license for SPSS for Windows has expired.
This command not executed.
Specific symptom number: 213

If SPSS was working previously before presenting this error and symptom, check the date and times settings on your computer. If they are incorrect, reset them to the correct date and time. If your system data and time is correct or if correcting your system date and time does not remove the error (1) delete (or rename) the file named 'lservrc' found in the SPSS installation directory and (2) license your SPSS product using the SPSS License Authorization Wizard.

If your SPSS product was recently licensed (within the last 14 days) and then began presenting this error confirm that you are using the correct license code to authorize your product. This error has been known to occur when a SPSS Module code has been used instead of a SPSS Base code to license the product.

5. Error 7001 Specific symptom number: 18

After I install the application and launch SPSS Statistics 18 I receive the following Error: Error # 7001 There is no license for SPSS for Windows.
This command not executed. Specific symptom number: 18

This error means that your application is unable to find a valid license. Please see the details below for one or more of the following reasons may apply.
Please confirm that you authorized your SPSS application via the License Authorization Wizard that was installed during the installation process

1) Please run the License Authorization Wizard installed with your product to activate the temporary license.   To license your product, you need write permission to the installation directory to create/update your license file, called lservrc.

a) Run the License Authorization Wizard installed with your product which is located in the Windows Start menu program group

b) Example: START --> ALL PROGRAMS --> SPSS Inc --> PASW Statistics 18.0 --> PASW Statistics 18 License Authorization Wizard

c) Click Start

d) Click Next on the "License Status" screen

e) Select "License my product now (recommended)", on the "Product Authorization" screen and Click "Next"

f) Enter either your Authorization Code or your License Code, Click "Next"

g) When the "License Installation Status" has processed your codes, Click "Next"

h) You will be presented the "Licensing Completed" screen, Click "Finish"

2) For Vista or Windows 7 users: (if your operating system is not Windows Vista or Windows 7, please go to Step 3 if error has not been resolved)

You will need to configure the Privilege Level and Compatibility settings for running PASW Statistics 18.

a) Right-click on your application shortcut in the program list, e.g. Start>>All Programs >>SPSS Inc>> PASW Statistics 18 and right-click PASW Statistics 18 and select "Properties".

b) In the dialog window that displays click on the "compatibility" tab.

c) Within the Compatibility Mode section check the box "Run the program in compatibility mode" and in the drop down field select Windows XP (Service Pack 2).
d) Finally, within the "Privilege Level" section, check the box for "Run the program as an administrator" and click OK.

3) Steps to set the folder permission for the SPSS install directory:
The SPSS Statistics folder permissions will need to be modified so that the user has "Full Control" of this folder.
To set the folder permissions please use the following instructions:

a) Check that the user has Administrative rights to modify the folder permissions
-> Right click on "My Computer" and select 'manage' and click on the "local users & Groups" in the left frame.

Then click on "Administrators" & the list of users in the admin group will be displayed.
Check to see that the user logged is within this group.

b) Right click on the "PASW Statistics 18" folder and choose Properties. In the dialog window that display & select the 'Security' tab

i) Add the user by clicking on the 'Add' button, type in the user name & click on 'Check Names' button. Once the name is verified click 'OK'

ii) Select the user you added in the "Groups or User name" list and check the 'Full Control' box.

iii) Click on the "Apply" button to apply the setting.

iv)Close properties windows. Full access permissions are set for that user.

6. Error - The application has failed to start because its side-by side configuration is incorrect

I installed PASW Statistics 18 on a Windows Vista or Windows 7 machine. After the upgrade to 18.0.1 or 18.0.2 Patch, the program doesn't start any more and I receive a message:

C:\Program Files\SPSSInc\PASWStatistics18\paswstat.exe
The application has failed to start because its side-by side configuration is incorrect. Please see the application event log or use the command-line sxtrace.exe tool for more detail

On Windows Vista and Windows 7 you must install the patch as administrator.
If the result this does not work try the following:
The problem is to execute the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86).
1. From the link below, download the file named 'vcredist_x86.exe'.

2. Save 'vcredist_x86.exe' to your Desktop.

3. Once saved, run 'vcredist_x86.exe' with Administrator permissions.

For example right click mouse on 'vcredist_x86.exe' and choose Run as Administrator.

7. Further Information

If you need further help or if you have a query regarding the installation of SPSS on your computer please email ICT Support: ict@uco.ac.uk

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